Dear customer, it is required to fill in our RMA form (RMA FORM DOWNLOAD) prior to shipment of the faulty product back to us. Send the form to info@keetouch.eu or to your contact person directly. Please pay attention - product return without completed RMA form cannot be processed. The products and components should be provided in a unique original packaging in a complete set, including the power supply and cables.

A return merchandise authorization (RMA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's warranty period.

RMA is carried out in several stages:

  1. Submitting a return application, during which the possibility of a return is established (availability of sales records from the manufacturer, unexpired warranty period). Typically, the application is completed on a special form (RMA form).
  2. Sending defective products to the manufacturer.
  3. Confirmation of receipt of products by the manufacturer, replacement or restoration, return of a working product.

phone number
+49 (0) 25 8161 04089

Splieterstraße 61
48231 Warendorf

HRB: 15466
Steuernummer: 346/5910/0947
Ust-Id. Nummer: DE815577670